论文部分内容阅读
尊敬的各位领导、各位代表、各位朋友:今天,借两项国标宣贯大会之际,我们正式发布《2011中国企业售后服务发展报告》。这份报告是由中国商业联合会和中国人民大学信息资源管理学院联合编写完成的。它既是对过去一年中广大企业售后服务工作的记录和总结,也是对未来售后服务工作的指导和激励。2011企业售后服务年度报告的主题是:新起点·新动力!它表达了两层意思:第一,《商品售后服务评
Dear Leaders, Dear Delegates, Dear Friends, Today, on the occasion of the announcement of the two national standards, we officially released the “Report on the Development of After-sales Services for Chinese Enterprises in 2011”. This report was jointly prepared by China Chamber of Commerce and Renmin University of China Information Resource Management Institute. It is not only a record and summary of the after-sales service work of the vast number of enterprises in the past year, but also the guidance and encouragement for future after-sales service work. The theme of 2011 annual report of enterprise after-sales service is: a new starting point and a new impetus! It expresses two meanings: first,