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SERVICE是英文“服务”的意思,也是作为一名推销人员对客户应尽的职责和义务。下面我们将这一英文单词的字母拆开,看如何获得客户的信赖,消除客户对我们服务和产品的不满。 1.S-sorry说你很抱歉。没有比及时的道歉更能使别人知道你真的很关心他;一个诚实真心的道歉就足够了。即使是顾客错了,你也一定要先道歉! 2.E——earniest认真地对待顾客的抱怨,诚挚地与顾客交往推销人员的服务对象不光是产品、日期
SERVICE is the meaning of English “service”, but also as a salesperson duties and obligations to customers. Below we will open the letter of the English word to see how to get the trust of customers to eliminate customer dissatisfaction with our services and products. 1.S-sorry said you are sorry. There is nothing more than making you apologize to you in time, knowing that you really care about him; an honest, sincere apology is enough. Even if the customer is wrong, you must also apologize! 2.E - Earnings treat customer complaints seriously, and sincerely contact with customers Sales staff not only the product service, the date