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啤酒企业应正确对待和处理好顾客对产品质量的投诉,以达到维护企业形象,降低不良影响,促进企业健康发展的目的。下面就相关问题进行探讨。1顾客投诉的概念顾客投诉是指顾客在消费或使用产品或服务的过程,对相关方提供的产品或服务达不到规定
Beer enterprises should be properly treated and handled customer complaints on product quality in order to maintain the corporate image, reduce adverse effects and promote the healthy development of enterprises. Below to discuss the relevant issues. 1 the concept of customer complaints Customer complaints refers to the consumer in the process of consuming or using products or services, related products or services provided by the lack of provisions