论文部分内容阅读
在与顾客通电话沟通的过程当中,遭到拒绝是销售人员的家常便饭。而如何应对和解除顾 客的抗拒,正是决定沟通成功与否的关键。
In the process of communicating with customers via telephone, the rejection is a commonplace among salespeople. And how to deal with and lift customer resistance, it is the key to determine the success of communication.