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宣化客户服务分中心营业一班为了解决客户交费排队时间长、上班时间与营业收费时间有冲突等问题,实行了无午休、无节假日制度。为了减少用户跑路,解决用户用电中遇到的各种困难,营业大厅内除了设置电卡和缴费单缴费外,还设置了业务咨询、业扩报装、电费审核、电费出纳四个岗位,每个岗位实行“三三制”轮换,提高了员工队伍的综合素质和服务水平,达到了打造业务全能优秀团队的效果。
Xuanhua customer service sub-center business class In order to solve the customer pay queues for a long time, working hours and business hours conflicts and other issues, the implementation of a no-break, no holiday system. In order to reduce user runway, to solve various difficulties encountered by users of electricity, in addition to the business hall set up an electric card and bill payment, but also set up business consulting, industry expansion pack, power fee review, electricity and cashier four positions , Each position carries out “33 system ” rotation, improve the overall quality of staff and service levels, to achieve the effect of building a business all-round outstanding team.