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一、打电话礼仪 1.打电话前,要明确电话打给何地区、何部门、何人。对电话内容要有腹稿,重要电话还要有书面文稿,以免拿起话筒语言罗嗦、词不达意或占线时间太长。 2.电话接通后,应主动通报自己的单位、职务、姓名,再问明对方单位、姓名及职务。通话中声调要柔和、热情、清脆、愉快,给对方良好印象。发声要自然,忌用假嗓。尽可能以自己的态度、情绪、人品感染对方。 3.电话机要放在使用者的左侧,嘴离话筒距离应一厘米左右,声音较大时可适当再远一些。送给对方振痛耳膜的声音或失真的声音都是失礼的。 4.给上级领导打电话,不要趾高气扬,也不要
First, call etiquette 1. Before making a call, it is necessary to make clear where the phone number, what department and who. There must be a draft on the content of the phone, important phone calls must also have written contributions, so as not to pick up the phone language wordy, the word is not satisfied or busy for too long. 2. After the call is connected, you should take the initiative to inform your unit, position, name, and then ask each other’s unit, name and position. Tones should be soft, warm, crisp, happy, good impression to each other. Voice to be natural, avoid false voice. As far as possible with their own attitudes, emotions, character infected each other. 3. The phone should be placed on the user’s left, the distance from the microphone should be about one centimeter away from the microphone, the sound may be appropriate when the larger number. The sound or distortion given to each other’s painful eardrums is rude. 4. Call the superiors, do not arrogance, do not