探秘“不排队的银行”

• 作 者: 刘岚 朱雨文
• 机 构: 广东省邮政公司,
• 出 处: 中国邮政
• 发表日期: 2013年06期
• 关键词: 邮政支局 服务情况 流程再造 大堂经理 天正 广东省韶关市 流程改造 标志服 等候时间 批发市场

对每一位市民来说,在银行里排着长队等候办理业务,是一件既费时又闹心的事情。听说广东省韶关市邮政局近年来大力推动金融网点的转型发展,通过流程再造和网点整治,全力打造“不排队的银行”。近日,笔者带着好奇,来到位于韶关人流量最密集地区的风采邮政支局,亲身感受这个网点的服务情况。早上8点50分,当笔者赶到风采支局时,立即被眼前的情景所震撼:只见支局门前已聚集了众多前来办理业务的客户,足足有四五十人。原来,这几天正

For every citizen, having long lines in the bank waiting for business is a time-consuming and appealing business. I heard that Shaoguan Post Office in Guangdong Province in recent years to vigorously promote the transformation and development of financial outlets, through the process of reengineering and outlets remediation efforts to create a “bank not queuing.” Recently, with curiosity, I came to the popular post office in the most densely populated area of ​​Shaoguan, and personally experienced the service of this network. 8:50 am, when I approached the style office, immediately shocked by the immediate situation: I saw a large number of branches in front of the business has gathered a large number of customers, a full four or five people. It turned out that these days are positive