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“三集五大”改革提出了建立和完善协调畅通的“大市场、大营销、大服务”机制。以市场为导向、以客户为中心,以提升市场应变和提高客户服务能力为目标,变革组织架构、创新管理方式、优化业务流程,全面提升客户服务“一口对外”的响应速度,提升优质服务水平。大客户服务是提升供电服务质量,巩固和发展供电企业的核心内容,培育和提升供电企业核心竞争力的必要体现。对大客户推行个性化服务,规范大客户服务内
“Three sets of five ” reform proposed the establishment and improvement of coordination and smooth “big market, big marketing, big service ” mechanism. Market-oriented, customer-focused, to improve market response and improve customer service capabilities as the goal, change the organizational structure, innovative management methods and optimize business processes, and comprehensively enhance customer service “an external ” response speed and improve quality Service Level. Large customer service is to enhance the quality of power supply services, consolidate and develop the core content of power supply enterprises, nurture and enhance the core competencies of power supply enterprises necessary embodiment. The implementation of personalized customer service, standardize customer service