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问题的提出众所周知,文书工作是服务工作。文书工作者工作好坏的最高准则是服务得如何。每个文书工作者在平日的工作中,都希望自己的服务工作卓有成效,领导需要什么文件,就立即送上什么文件;群众需要什么文件解决问题,就相应地提供什么文件帮助解决;生产上需要什么文件,就及时、准确地提供文件为生产第一线服务。而习惯的办法往往不能做到这一点,查找文件的速度很慢。文书工作迫切需要有一种较为科学的文件管理方法,来解决面临的现实问题。
It is well known that paperwork is a service. The best guideline for clerical workers is how well they serve. Every paperworker wants his work to be fruitful during his weekday work, what documents he or she needs to be sent immediately, what documents the masses need to solve the problem, and what documents should be provided accordingly to help solve them; What documents, timely and accurate delivery of documents for the production of first-line services. The usual way can not often do this, find the file is very slow. There is an urgent need for clerical work to have a more scientific approach to document management that addresses the realities of confrontation.