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在倡导以人为本,构建和谐社会的新形势下,如何适应旅客多方面更高的需求,提升服务水平,是摆在客运窗口单位面前的一个重要课题。但从当前基层客运服务工作现状来看,旅客的满意度远未达到预期的目标。针对客运服务质量不高的问题,本文从分析基层客运的服务工作现状入手,研究思考服务质量难以提高的各类原因,从中得到有益的启示。
Under the new situation of advocating people-oriented and building a harmonious society, how to adapt to the higher demands of passengers in many aspects and improve the service level is an important task before the units of passenger transport. However, judging from the current status of grassroots passenger service, passenger satisfaction is far from the expected target. Aiming at the problem of low quality of passenger service, this paper starts with the analysis of the current situation of the service work of grassroots passenger transportation, studies various kinds of reasons why the service quality is hard to improve, and obtains useful enlightenment from it.