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目的通过调查和分析口腔修复医疗纠纷的发生原因,抓住其发生规律,为科学防范其发生提供依据。方法统计和分析近3年发生的92例修复医疗纠纷的发生原因,用自制表格归纳整理数据,根据纠纷发生原因不同计算各自的发生率。结果3年间的修复纠纷约占口腔医疗纠纷总数的22%;在引起修复纠纷的原因中,发生率由高至低依次是医疗质量问题、服务管理问题、服务态度问题、患者自身因素和收费。结论修复医疗纠纷的发生存在一定的规律,只要采取合理的预防措施,修复纠纷在一定程度上是可以避免的。
Objective To investigate and analyze the reasons for the occurrence of medical disputes in oral prostheses and grasp its regularity so as to provide a scientific basis for preventing its occurrence. Methods The causes of 92 cases of medical disputes occurred in the recent 3 years were statistically analyzed and analyzed. The data were summarized by self-made tables, and their incidence rates were calculated according to the causes of disputes. Results The repair disputes over the three years accounted for 22% of the total number of oral medical disputes. Among the causes of the repair disputes, the highest and lowest incidence rates were medical quality problems, service management issues, service attitude problems, patient factors and charges. Conclusion There are certain rules for the repair of medical disputes. As long as reasonable preventive measures are taken, the repair of disputes can be avoided to some extent.