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国网山东阳谷供电公司以班组业绩对标为手段,坚持向管理要效益,以效益促发展,从细处着手,创新实施班组“三率四化”管理模式。“三率四化”具体指基础设施完备率、流程管理实用率、现场作业可控率和基础管理标准化、营销管理精益化、客户服务规范化、廉洁建设常态化。基础设施完备率加强班组硬件建设与环境建设,具备营业厅(客户服务室)、办公室、值班(抢修)室、工器具室、备品备件室、资料档案室等功能区域。具备生活需要的厨房、餐厅、浴室、宿舍、卫生间等;实现功能区域划分明确,“五小”设
State Grid Shandong Yanggu Power Company to benchmark the performance of the team as a means of performance, adhere to the management to be effective, to benefit and promote development, start from the fine, innovative implementation team “three rate four” management mode. “Three rate four ” Specifically refers to the completeness of infrastructure, process management and practical rate of field operations controllable and basic management standardization, marketing management, lean, customer service standardization, clean construction normalization. Infrastructure complete rate to strengthen team building hardware and environmental construction, with the operating room (customer service room), office, duty (repair) room, tool room, spare parts room, data archives and other functional areas. Have the needs of life kitchen, dining room, bathroom, dormitory, bathroom, etc .; to achieve a clear division of functional areas, “five small ”