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基层供电企业在客户服务中面临客户服务需求高,关注热点和难点发生变化的新情况。客户服务关注存在多种不足,对此,本文提出在县供电企业实施“咨询服务耐心”、“业扩服务主动”、“收费服务便捷”、“抢修服务快速”、“停送电服务规范”、“安全服务负责”、“电能质量合格”七项长效服务措施,全方位涵盖了县供电企业优质服务要求,将零散的工作要求转化为系统的服务理念和服务规范、升华为公司的服务文化,促进优质服务文化长效机制建设,提升县供电企业服务水平。
Grass-roots power supply enterprises in customer service are facing high demand for customer service, concerned about the hot and difficult new situation changes. There are many deficiencies in customer service concern. In this paper, we propose to implement “counseling service patience”, “industry expansion service initiative”, “charge service convenience” and “quick repair service” , “Stop service standard”, “security service is responsible for”, “power quality qualified ” seven long-term service measures, covering all aspects of the county power supply enterprise quality service requirements, the fragmented work requirements into For the system of service concept and service standards, sublimation of the company’s service culture, promote long-term service quality culture mechanism to enhance the service level of county power supply enterprises.