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今晚报公众服务中心建立于2000年11月。目前拥有32个座席,180条中继线,特服号码96860,集成了人工座席、自动语音、传真、互联网、多媒体查询、呼出、呼入等多种服务方式,为广大读者和天津市民提供24小时全天候不间断的综合性服务。作为报业第一家呼叫中心,今晚报公众服务中心于2001年获中国报业创新奖,2003年获中国最佳呼叫中心奖,公司总经理荣获2003呼叫中心最佳管理人奖。2003年5月荣获“市级青年文明号”的光荣称号,成为新闻行业第一个获此殊荣的青年团体。目前该中心已成为天津市规模大、管理技术先进、市场化运营程度高的综合性公众服务中心。北京正邦高科信息技术有限公司是一家提供企业应用集成解决方案的高科技企业,专长于呼叫中心、客户关系管理系统CRM、数据仓库系统和商业智能系统的集成与开发。针对国内报业系统的需要,该公司提供了一套较为全面的呼叫中心和客户关系管理系统(CRM)解决方案。
Tonight public service center was established in November 2000. Currently has 32 seats, 180 trunks, special service number 96860, integrated artificial agents, automatic voice, fax, Internet, multimedia queries, exhaled, incoming and other services for the majority of readers and Tianjin citizens to provide 24 hours a day Uninterrupted comprehensive service. As the newspaper’s first call center, tonight, the Public Service Center won the China Press Innovation Award in 2001, China’s Best Call Center Award in 2003, and the company’s general manager won the 2003 Best Call Center Manager Award. May 2003 won the honorary title of “municipal youth civilization”, becoming the first journalism industry to win the honor of youth groups. At present, the center has become an integrated public service center with a large scale, advanced management techniques and a high degree of marketization in Tianjin. Beijing Zhengbang Hi-Tech Information Technology Co., Ltd. is a high-tech enterprise providing enterprise application integration solutions, specializing in the integration and development of call centers, CRM systems, data warehousing systems and business intelligence systems. For the domestic newspaper system needs, the company provides a more comprehensive call center and customer relationship management system (CRM) solutions.