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随着医学模式的转变和市场经济的不断发展,病人对医疗服务的需求越来越高,医疗质量的内涵已经从单一的临床诊疗质量转变为临床疗效、服务、费用、消费环境等多方面的综合质量。在这种情况下,医院应如何适应医疗服务需求变化,提高医疗质量,是医院现阶段亟待解决的问题。病人满意
With the change of medical model and the continuous development of market economy, the demand of patients for medical services is getting higher and higher. The connotation of medical quality has changed from single clinical diagnosis and treatment quality to clinical efficacy, service, cost, consumption environment and many other aspects Comprehensive quality. Under such circumstances, how hospitals should adapt to changes in medical service needs and improve medical quality is a problem to be solved urgently by the hospital at this stage. Patient satisfaction