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为了进一步提高业务指导服务水平,树立档案部门良好形象,东营市档案局在业务指导工作中,全面推行“五个零”服务承诺。一是指导受理“零推诿”。热情接待需要业务指导的单位和档案工作人员,对提出的业务指导需求实行首问负责制,及时受理、登记,做到不拖延怠慢,不推诿扯皮。同时,实行责任倒查机制,对业务受理中不作为问题及时进行查处和纠正。二是指导方式“零距离”。业务指导人员主动深入基层,加强与档案人员的沟通交流,了解他们对指导服务的需求,靠上指导服务,坚
In order to further improve the service level of the business guidance and establish a good image of the archives department, the Archives Bureau of Dongying City has fully implemented the service promise of “Five Zeroes” in its business guidance. First, guide the admissibility of “zero push 诿 ”. We warmly welcome the units and archivists who need business guidance, implement the first-in-charge system of responsibility for the proposed business guidance, and promptly accept and register them, so as not to delay the negligence and refrain from passing the buck. At the same time, the implementation of the responsibility of the inspection mechanism, not accepted as a business transaction in a timely manner to investigate and correct. The second is the guide “zero distance ”. Business guidance staff take the initiative to deepen grass-roots level, to strengthen communication and exchange with the archivists to understand their needs for guidance services, rely on the guidance services, Kennedy