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御温泉通过贯彻实施标准体系,服务质量不断突破提升,实现质的飞跃,综合服务质量合格率增长22.16%,客流量逐年增长21.98%,年用水、用电总量分别下降28%和18%;标准化运行期间,无重大投诉事件。同时,注重行业标准的资源共享及人才培养和输出,有效输出标准化建设模式,提升行业管理和服务的水平。2001年,御温泉构建了由988个标准组成的企业标准体系;
With the implementation of the standard system, the quality of service continued to improve and achieved a qualitative leap. The qualified rate of comprehensive service increased by 22.16%, the passenger traffic increased by 21.98% annually, and the annual water consumption and total electricity consumption decreased by 28% and 18% respectively. During standard operation, there was no major complaint. At the same time, pay attention to industry-standard resource sharing and personnel training and output, and effectively output standardization construction mode to enhance the level of industry management and services. In 2001, Royal Hot Springs built a 988 standard enterprise standard system;