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应用客户满意理论,依据科学的评估方式,结合层次分析法、德尔菲法则、权重分析等方法,一步步测评应急通信的保障能力的流程方法。
Applying the theory of customer satisfaction, the process method of evaluating the ability of emergency telecommunications support step by step according to the method of scientific evaluation, combined with analytic hierarchy process, Delphi method and weight analysis.