Expectation and satisfaction of rural tourism:a case study of Hainan,China

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This study uses the rural tourist motivation scale to measure the motivations, expectations, and satisfaction of nearly 200 rural tourists in five areas of Hainan, China by importance-Performance Analysis (IPA) and factor analysis. The results show that the main motivation for participating in rural tourism is to be close to nature, improve family rela-tionship and relaxation. Tourists are highly satisfied with the landscape and pastoral views as well as the friendliness of the local people and hotels. The results also show that the sample people most care about easy parking and reasonable prices, and they expect ethnic festivals and farm life experiences. Besides the environment, facilities, recreational activities and psychological experience of rural tourism, the overall satisfaction is high. The results of this study can be used by local government leaders as well as the tourism industry to devise ways to promote and improve rural tourism. The study uses the rural tourist motivation scale to measure the motivations, expectations, and satisfaction of 200 rural tourists in five areas of Hainan, China by importance-Performance Analysis (IPA) and factor analysis. The results show that the main motivation for participation in rural tourism is to be close to nature, improve family rela-tionship and relaxation. Tourists are highly satisfied with the landscape and pastoral views as well as the friendliness of the local people and hotels. The results also show that the sample people most care Besides the environment, facilities, recreational activities and psychological experience of rural tourism, the predition is small and reasonable prices, and they expect ethnic festivals and farm life experiences as well as the tourism industry to devise ways to promote and improve rural tourism.
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