论文部分内容阅读
联邦快递公司(Federal Express)以创造一个“活力四射”的工作环境为其信守不渝的目标。公司的经营理念只有三项:人、服务及利润。该公司创办人兼总裁史密斯希望通过对人的尊重,让员工能放手去做,为顾客提供最好的服务,而利润也自然会产生了。公司的经营哲学构建在对人性的尊重,以期每一位员工能发挥个人的聪明才智及潜能。创造无忧无虑的工作环境,让员工勇于面对挑
Federal Express is committed to its goal of creating a “dynamic” work environment. The company’s business philosophy is only three: people, services and profits. The founder and president of the company, Smith, hopes that by respecting the people, the staff can let go and do the best service for the customer, and the profits will naturally arise. The company’s operating philosophy is built on respect for humanity, in the hope that each employee will be able to display his personal intelligence and potential. Creating a carefree work environment that allows employees to face challenges