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在物业管理企业中,保安人员流动率高、保安人员难招的现象普遍存在。根据中国物业管理培训网对北京、上海、广州、深圳、杭州、南京、武汉、合肥、郑州、福州、南昌、长沙等全国18个大中城市的物业管理企业进行的网上调查结果,物业管理企业的保安队伍年度流动率达到21.7%,远远超过现代企业人力资源指标规定员工年度流动率不超过15%的标准,而且参与调查的91%以上企业都认为保安难招。保安人员流动率高、难招,已不再是某个企业或某个城市的问题,这已成为当前中国物业管理行业的通病。而在物业管理行业,保安工作的重要性又是不言而喻的。一般说来,保安员(包括车管员)的人数约占全管理处总人数的一半,这意味着相当一部分的服务工作必须围绕保安来展开,小区的文明、安全必须通过保安工作来实施予以保证。在住宅小区中的保安员工作内容很多,不仅要做好安全警戒工作,还要协调其它清洁、绿化、维修等服务,许多装修违章也需要保安员出面,还要管理门前三包、乱贴乱画,对业主的要求和意见,不管合理不合理,有时还得不折不扣去执行,社区里面老老少少有难处,还要力所能及去帮助,大到人命关天,小到一个烟头,就在这种高度警惕和处理琐碎事物的交替进行之中,保安员完成一天的工作。三班倒的疲累是可想而知的,特别是零点到八点的夜班,生活倒错过来,工作时昏昏沉沉,睡觉时心神不宁;而在炎热的盛夏,坐办公室的人们正在享受空调的宁静的时候,岗亭的车管员和巡逻的保安员却在烈日下挥汗如雨,只有亲身经历过这些工作的人们,才会体味到这一特殊群体的可贵品质和高度责任心,同时,还有他们的忧虑。
Among the property management enterprises, the high turnover rate of security personnel and the widespread incursion of security personnel are commonplace. According to the online survey conducted by China Property Management Training Network on property management enterprises in 18 large and medium-sized cities in China including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Hefei, Zhengzhou, Fuzhou, Nanchang and Changsha, the property management enterprises Of the annual turnover rate of the security team reached 21.7%, far exceeding the annual standard of human resources of modern enterprises not exceeding 15% annual turnover rate, and more than 91% of the companies involved in the survey think security is difficult to move. Security personnel flow rate is high, difficult to move, is no longer a business or a city issue, which has become the common problem in China’s property management industry. In the property management industry, the importance of security work is self-evident. In general, the number of security guards (including vehicle controllers) accounts for about half of the total number of management offices. This means that a considerable part of the service work must be conducted around security guards. Civilization and security of the community must be implemented through security work Guarantee. Security guards in residential quarters work a lot, not only to do a good job of security alert, but also to coordinate other cleaning, afforestation, maintenance and other services, many decoration violations also need security guard to come forward, but also to manage the front three bags, Doodles, the owners of the demands and opinions, regardless of reasonable unreasonable, and sometimes have to be implemented without exception, the community inside the young and old there are few difficulties, but also have the means to help, ranging from human life, small to a cigarette butt, at With this high degree of vigilance and the handling of trivial matters alternating, the security guards completed their day’s work. The tiredness of three shifts is conceivable, especially from zero to eight o’clock in the evening, with life in the wrong place, drowsiness in work and restlessness in sleeping; while in the hot summer, people who sit in the office are enjoying When the air-conditioning is quiet, the watch-drivers and patrolling security guards sweat under the hot sun. Only the people who have experienced the work experience appreciate the valuable qualities and sense of responsibility of this special group. At the same time, Have their worries.