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德鲁克在《21世纪的管理挑战》中指出:“提升体力劳动者的生产率,靠科学管理。提升知识工作者的生产率,靠‘持续不断的学习以及持续不断的教导’。”利用学习与发展去开发提高组织能力从而驱动组织变革
Drucker pointed out in the “Management Challenges of the 21st Century”: “Improve the productivity of manual workers, rely on scientific management, improve the productivity of knowledge workers, rely on ’continuous learning and continuous teaching’.” Learning and development to develop and improve organizational capabilities to drive organizational change