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近年来,组织从偶发事件中学习已成为组织学习研究领域的一个热点议题,但是现有研究较多关注当前发生的单次偶发事件,忽视了当前偶发事件与曾经发生的相关偶发事件之间的内在联系,而这些相关偶发事件的叠加能够强化组织所面临的问题情境,通过影响注意力质量来改变组织从偶发事件中学习的成效.因此,本研究利用20年间美国民用航空产业所经历的安全事故数据,从稳定性和发散性两个方面检验了问题情境中组织注意力质量与组织从偶发事件中学习成效之间的关系.注意力稳定性的作用体现在:偶发事件之前重复发生的次数越多、相关偶发事件的时间间隔越大,则组织从偶发事件中学习成效越好;注意力发散性的作用体现在:一定时期内组织所在行业全部偶发事件原因的发散程度与组织从偶发事件中学习成效呈现U型关系,而本组织全部偶发事件原因的发散程度与组织从偶发事件中学习成效呈现倒U型关系.
In recent years, the organization learning from accidental events has become a hot topic in the field of organizational learning research. However, the existing researches pay more attention to the single incident happened at present and neglect the relationship between the current incident and the related incident happened And the superposition of these related contingencies can reinforce the problem situations faced by the organization and change the effect of organizational learning from contingencies by influencing the quality of attention.Therefore, this study uses the security experienced by the U.S. civil aviation industry over the past 20 years Accident data from the stability and divergence of two aspects of the problem context in examining the quality of attention and organizations from incidental learning effectiveness of the relationship between attention to the role of stability is reflected in the incident occurred before the number of repetitions The more the time interval of related contingencies is, the better the organization learns from occasional events. The function of attention divergence is: the extent and organization of the causes of all the contingencies in the industry within a certain period are different from those of occasional events Learning effectiveness shows a U-shaped relationship, and the cause of all the contingencies in the organization The degree of organizational learning from contingencies in effect an inverted U-shaped relationship.