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在目前异常激烈的移动通信业务市场竞争环境下,如何提高客户满意度对运营商来说至关重要。中国联通顺应移动互联网产业发展趋势,以用户需求为导向,在服务创新方面先行一步,推出了智能在线客服服务,服务涵盖全用户全业务全受理,支持业务的咨询、查询、办理、投诉等。在线客服代表以其扎实的业务知识为用户提供优质服务,一站式解决用户问题,用户满意度不断提升。据了解,目前中国联通在线客服的日常运营主要由广东联通负责承接。
In the current fierce market competition in mobile communications business environment, how to improve customer satisfaction is crucial for operators. China Unicom follows the development trend of the mobile Internet industry and is guided by user needs. It has taken the first step toward service innovation by launching its smart online customer service service. The service covers the full acceptance of all users and supports consulting, inquiry, handling and complaints. Online customer service representatives with its solid business knowledge to provide users with quality services, one-stop solution to user problems, customer satisfaction continues to improve. It is understood that the daily operation of China Unicom’s online customer service is mainly undertaken by Guangdong Unicom.