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以病人为中心深化医院改革是医院工作的宗旨,是适应市场经济、适应医院模式转变的需要。几十年的医院管理一直遵循以病为本,把病人当成单纯的求医者。目前世界医学模式转变已从单纯生物学医疗转向生物医疗与社会、心理医疗综合模式,服务模式也必须相适应而转变。可是服务模式的转换与医学模式的转换相比要慢得多,所以要改变过去只注重以疾病为中心为强调以病人为中心,在给病人提供医疗服务的同时,提供一些社会、心理服务,使病人感受到自己被医院所尊重,自己的权利被认可。遵循这一原则,黑龙江省医院门诊部从改革急诊急救入手,实现优质服务与环境改造配套的全方位整体改革。
Taking the patient as the center to deepen the hospital reform is the purpose of the hospital work, and it is the need to adapt to the market economy and to adapt to the transformation of the hospital model. For decades, hospital management has been following a disease-based approach and treating patients as simple seekers. At present, the transformation of the world’s medical model has shifted from simple biological medicine to a comprehensive model of biological medicine and social and psychological care. The service model must also adapt to change. However, the transition of the service model is much slower than that of the medical model. Therefore, we must change the past to focus on the disease as the center, emphasize the patient as the center, and provide the patient with medical services while providing some social and psychological services. The patient feels that he is respected by the hospital and his rights are recognized. Following this principle, the Outpatient Department of Heilongjiang Province Hospital starts with the reform of emergency medical services and realizes the overall reform of quality services and environmental transformation.