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客户满意战略及内涵客户满意战略(Customer Satisfaction,缩写CS)是市场营销领域的一个新概念,即企业必须以客户满意为一切经营活动的中心。CS思想萌发于欧洲,作
Customer Satisfaction Strategy and Connotation Customer Satisfaction (CS) is a new concept in the marketing field that companies must take customer satisfaction as the center of all business activities. CS thought sprouted in Europe, made