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新华社记者王安写的报道《这边明星表演那边顾客受气消费者呼唤优质服务从表演走向日常生活》(见1989年8月15日人民日报),值得一读,也值得一思。这篇报道,写得幽默而不失严肃,尖锐而又不失分寸,下笔生动,化繁为简,而弦外之音,颇可玩味。整篇报道大致由两个反差强烈的画面组成。第一个画面是8月10日下午,兰州市商业局七层楼上,来自十个省会城市的商业服务明星正依次进行柜台售货规范化表演,亲切问候,
Xinhua News Agency reporter Wang An wrote that “the star performing side of the consumer side of the consumer calls for quality service from performance to daily life” (see People’s Daily, August 15, 1989) is worth reading and it is also worth pondering. This report, written in humor but without serious, sharp and yet measured, the pen vivid, simplistic, and the string of sound, quite fun. The whole story consists of roughly two contrasting images. The first screen is the afternoon of August 10, Lanzhou City Commercial Bureau on the seventh floor upstairs, commercial services from ten capital cities are followed by the counter sales standardized sales, cordial greetings,