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2013年10月,95598五项业务将向国网客服中心集中,所有拨打95598电话按“5”投诉键的客户诉求,将全部集中由国网受理、督办和回访。对此,益阳供电公司高度重视客户投诉举报,严控IVR投诉举报总量,连续2个月IVR投诉举报下降率排湖南省第一。1加强IVR投诉举报分析,进行前期数据摸底供电优质服务是系统工程,需要全体人员的共同配合,供电质量得到保障,服务到位,客户用电无忧,95598话务量将大幅减少,投诉举报自然下降。因此,该公司强
In October 2013, 95598 five businesses will be centralized to SGCC customer service centers. All customers who call 95,598 phones and press the “5” complaint key will be centrally accepted, supervised and visited by State Grid. In this regard, Yiyang Power Supply Company attaches great importance to reporting customer complaints, strictly control the total number of IVR complaints reported for the second consecutive month IVR complaints reported decline rate ranked first in Hunan Province. 1 to strengthen the IVR complaint reporting analysis, pre-data data quality service is a system engineering, all staff need to work together to ensure the quality of power supply, service in place, customers worry-free electricity, 95,598 traffic will be substantially reduced, the natural complaint reporting decline. Therefore, the company is strong