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服务是满足需求的无形活动,没有硬性标准,同样的诚信服务所得到的评价会因人而异,汽车售后服务所涉及的环节较为复杂,持续的时间亦长,因此被投诉的风险亦较高。
Service is an invisible activity to meet the demand. There is no rigid standard. The evaluation of the same honest service will vary from person to person. The after-sales service of the automobile involves more complicated steps and lasted longer, so the risk of being complained is also high .