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文章采用元分析方法,从研究内容及对象、评价指标体系和评价方法3个方面对目前国内有关旅游企业绩效评价的文献进行分析,结果表明:(1)旅游企业绩效评价受到越来越多国内研究者的关注;(2)研究内容趋向多元化;(3)研究对象以酒店或饭店为主;(4)构建多层次指标体系是旅游企业绩效评价的主流方式;(5)专家调查法和层次分析法是国内学者最常用的指标权重赋值方法;(6)绩效评价以定量评价为主。最后,文章还对评价指标进行了对比分析,并对当前国内旅游企业绩效评价研究存在的问题进行了讨论。
The article uses the meta-analysis method to analyze the domestic literature about the performance evaluation of tourism enterprises from three aspects: the content and object of study, the evaluation index system and the evaluation method. The results show that: (1) the performance evaluation of tourism enterprises is receiving more and more domestic (2) the content of the research tends to be diversified; (3) the research object is mainly hotels or restaurants; (4) the construction of multi-level index system is the mainstream way of performance evaluation of tourism enterprises; (5) Analytic Hierarchy Process (AHP) is the most commonly used index weight assignment method for domestic scholars. (6) Performance evaluation is based on quantitative evaluation. Finally, the article also makes a comparative analysis of the evaluation index, and discusses the existing problems in the current performance evaluation of domestic tourism enterprises.