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再制造企业出租二手产品并在租赁期间向用户提供配套服务,企业提供优质服务的努力和用户精心使用产品的努力既会影响到使用期间的服务数量和成本,也会影响到退租产品的质量和使用寿命,进而影响企业的再制造成本和环境效益。本文研究双方努力程度对于再制造下租赁产品服务系统绩效的影响,引入企业对用户的转移支付作为调节因素,讨论基于服务节约收益共享机制下的最优努力程度与收益函数之间的性质关系。研究表明当回收产品关于再制造企业和产品用户努力程度的边际价值大于其付出努力的边际成本且服务节约转移支付的激励效果有限时,系统可以实现协调并且渠道总收益要优于传统固定服务收费的情形。进一步数量仿真发现:服务需求量和渠道总收益具有相同的变化趋势,增加服务量不会减少渠道收益;并且服务节约转移支付与再制造企业的努力程度成反比,与产品用户努力程度成正比。此外在不具有成本优势的条件下,再制造企业付出努力的意愿程度也更高。
Remanufacturing companies leasing second-hand products and provide supporting services to users during the lease, the efforts of enterprises to provide quality services and user efforts to carefully use the product will affect both the number and cost of services during use, will also affect the quality of the surrendered products And service life, thereby affecting the remanufacturing costs and environmental benefits. This paper studies the impact of the effort between the two parties on the performance of leased product service system under remanufacturing. Introduces the transfer payment from enterprises to users as the adjustment factor, and discusses the nature of the optimal effort under revenue-sharing-based service sharing and income function. The research shows that when the marginal value of the reclaimed products on the effort of remanufacturing enterprises and products is greater than the marginal cost of their efforts and the incentive effect of service saving transfers is limited, the system can achieve coordination and the total channel revenue is better than the traditional fixed service charges The situation. Further quantitative simulation shows that service demand and total channel revenue have the same trend of change, and increasing service volume will not reduce channel revenue. And service-saving transfer payment is inversely proportional to the efforts of remanufacturing enterprises and directly proportional to the effort of product users. In addition, re-manufacturing companies are also more willing to work hard without cost advantage.