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上海交通大学出版社出版的由(英)Anthony Mitchell著、雷秀英译的《质量管理》一书,是一本图文并茂、言简意赅、短小精悍的袖珍手册。这本袖珍手册涵盖了质量管理的方方面面,从《什么是质量?》到《全面质量管理在欧洲》,系统阐述了质量管理的定义,质量管理的内容,质量管理的意义,质量管理的方法、质量管理的绩效测评。从本期开始,本刊以节选的形式陆续转载这本小册子的精彩片段,以供读者参考。
Published by Shanghai Jiaotong University Press by Anthony Mitchell and Lei Xiuying’s Quality Management is a well illustrated, concise and shorthand pocketbook. This pocket book covers all aspects of quality management, from “what is quality?” To “total quality management in Europe”, systematically elaborating the definition of quality management, the content of quality management, the significance of quality management, quality management methods, Quality Management Performance Measurement. From the beginning of this issue, our magazine has successively reproduced the wonderful fragments of this brochure in the form of excerpts for readers’ reference.