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情商(英文缩写EQ)这一术语是1991年由美国耶鲁大学心理学家彼德·塞拉维和新罕布什尔大学的琼·梅耶秉承“非智力因素”的概念而提出的,用以表示人认识自身情绪、妥善管理情绪、自我激励、认知他人情绪和处理人际关系等方面的水平。从某种意义上讲,情商表现了人们通过情绪控制来提高生活质量的能力,即如何激励自己;如何克制冲动;如何调整情绪,避免因过度沮丧而影响思考能力;
The term “EQ” was put forward in 1991 by the psychologists Peter Serravi of the Yale University in the United States and Joan Meyer of the University of New Hampshire for adhering to the concept of “non-intellectual factors” Recognize their own emotions, properly manage emotions, self-motivation, cognition of other people’s emotions and the handling of interpersonal relationships and other aspects. In a sense, EQ shows the ability of people to improve their quality of life through emotion control, that is, how to motivate themselves, how to restrain impulsivity, how to adjust their emotions and avoid over-frustration and affect their ability of thinking.