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市场经济的优势就是逐步推进和深化医院改革,固守多年的医疗市场同样面临着前所未有的机遇、挑战、竞争和压力,医院步入市场经济的时代已经来临。国外医疗服务机构的准入,必将有大量的境外资金和人才、设备涌入我国的医疗市场,独资、股份制、私人医院以及医疗保险机构也将如雨后春笋般的在国内遍地开花,拥有前沿的个性化、人性化服务的医院将占有更大的市场份额。如今在医院设立客服中心,已是发展的必然,也成为医院的必配机构。
The advantage of the market economy is to gradually advance and deepen the reform of the hospitals. The medical market that has persisted for many years also faces unprecedented opportunities, challenges, competition, and pressures. The time has come for the hospital to enter the market economy. Access to foreign medical service institutions will inevitably involve a large amount of overseas funds, talents, and equipment flowing into the medical market in China. Sole proprietorships, joint-stock companies, private hospitals, and medical insurance institutions will also spring up in the country, with cutting-edge personalities. Hospitals with humanized services will occupy a greater market share. Nowadays, setting up a customer service center in a hospital is an inevitable development, and it has become a mandatory institution for hospitals.