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信息革命的关键在于我们如何认识信息,它受制于技术的发展以及我们对于信息的价值及功用的认识。早期我们将信息技术看做自动化工具的认识,已经让位于将信息技术当做知识能力的看法;将技术自身作为目标的认识,已经被以用户为中心、将信息当作一种服务的观点所取代。在这场信息革命当中,知识管理成为信息管理的新范式,它为信息服务提供策略、方针和技术架构。本文提供了澳大利亚国家博物馆朝着这个新范式发展的案例。它是面临挑战的一种尝试,由于这场革命远未结束,本文所展现的只是在特定时期的发展过程,而不是最终已达成的结论。然而,这个正在进行的过程有助于人们眺望更远的前景。
The key to the information revolution lies in how we know the information. It is subject to the development of technology and our understanding of the value and utility of information. Early recognition of information technology as an automated tool has given way to the idea of using information technology as a knowledge capacity; knowledge of technology as a target has been user-focused and information is viewed as a service replace. In this information revolution, knowledge management has become a new paradigm for information management, providing strategic, policy and technical architecture for information services. This article provides examples of the development of the Australian National Museum toward this new paradigm. It is an attempt to face the challenge. Since this revolution is far from over, this article shows only the development of a specific period, not the conclusion that has finally been reached. However, this on-going process helps people look beyond their reach.