信访干部应善于与群众有效沟通

• 作 者: 朱文鸿
• 机 构: 中国井冈山干部学院,
• 出 处: 当代江西
• 发表日期: 2013年07期
• 关键词: 信访干部 信访工作 领导干部 基层情况 虚拟社会 到群众中去 信息网络 注重学习 指示命令 现代多媒体

沟通能力是信访干部的基本功,是工作素质的综合体现。只有具备出色的沟通能力,与群众实现良性互动和真诚沟通,才能更好地感知群众需求、感受群众困苦、感觉群众冷暖、感念群众意愿,多做解疑释惑、疏导情绪、化解矛盾的工作,增强群众对党和政府的信任,激发群众投身改革和建设的积极性和创造性。怀抱满腔真情,善于与群众进行情感交流

Communication ability is the basic function of letters and visits cadres, a comprehensive manifestation of the quality of work. Only with excellent communication skills, good communication and sincere communication with the masses can we better understand the needs of the masses, feel the hardship of the masses, feel the people’s warmth and warmth, appreciate the will of the masses, do more interpretation and disillusionment, divert emotions and resolve contradictions, Enhance the masses’ trust in the party and the government and inspire the masses to join the enthusiasm and creativity in reform and construction. Embrace full of truth, good at emotional exchanges with the masses