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目的 :调查列车乘客乘车心理行为与卫生满意程度 ,为铁路提高服务质量提供依据。方法 :随机选取 6趟旅客列车上乘客进行问卷调查 ,对结果进行统计分析。结果 :共收回有效问卷 2 2 0 4份 ,5 2 .3 1%的乘客乘车有焦虑感 ,84 0 7%乘客感觉疲劳 ,5 8.62 %的人担心乘车对健康有负面影响。列车卫生服务满意度在 5 3 .95 %～ 87.5 2 %。不同车次和不同地区乘客之间在某些方面存在差异。结论 :乘客乘车心理谨慎 ,担心影响健康 ,多数乘客能够主动地应对不利因素。对车上卫生服务满意度较低是食品卫生和公用物品的卫生 ,需要加以解决。
Objective: To investigate the psychological behavior and hygienic satisfaction of train passengers and provide the basis for railway service quality improvement. Methods: Passengers on 6 passenger trains were randomly selected for questionnaire survey, and the results were statistically analyzed. Results: A total of 224 valid questionnaires were recovered. 52.3% of the passengers had anxiety while driving, 84.7% of the passengers felt tired, and 5% of the respondents felt that the health of the passengers was negative. Train health service satisfaction was between 53.95% and 87.5%. There are some differences between different trips and passengers in different regions. Conclusion: Passengers traveling in a cautious mood and worrying about their health affect most passengers to take the initiative to deal with unfavorable factors. Satisfaction with hygienic services on the car is hygienic for food hygiene and public goods and needs to be addressed.