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战略性的质量计划、改进和控制通过在计划、改进和控制的整个过程中发展一个聚焦到一个或者少量质量维度的细分市场,质量可以被用作战略工具。在一般情况下,同时追求所有八项质量维度是不合理的,也不大可能。这是因为对资源分配的质量需求和权衡是这些质量维度所固有的特征。相似地,目标和活动应该结合起来以使加工产品最初计划的质量能够与日常控制和长期改进的努力相一致,并得到不断加强。如波特(1996)指出的,“战
Strategic Quality Planning, Improvement and Control Quality can be used as a strategic tool by developing a market segment that focuses on one or a few quality dimensions throughout planning, improvement and control. Under normal circumstances, it is unreasonable and impossible to pursue all eight quality dimensions at the same time. This is because the quality needs and trade-offs of resource allocation are inherent characteristics of these quality dimensions. Similarly, goals and activities should be combined so that the quality of the original plan of the processed product can be in line with, and continuously enhanced by, the efforts of day-to-day control and long-term improvement. As Porter (1996) points out, ”war