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一、不摆领导架子 无论基层领导还是高层领导,在接访的过程中,都不应该摆架子,或以“领导者”自居,容易使上访人产生距离感,使谈话气氛不尽和谐,不利于问题的解决。 二、不动怒 在接访的过程中,有的上访人不如己愿,便粗鲁、野蛮甚至谩骂、动手,这时需要我们信访干部有一定的自控能力,不能动怒。因为发怒时难免会有过分的言行,怒不择词,既有损自己的形象,也给上访人留下把
I. No Leading Positions Regardless of the leadership at the grassroots or the top leaders, neither the leadership nor the “leader” should make it easy for the petitioners to feel a sense of distance and make the atmosphere of the conversation endlessly harmonious and unfavorable. Problem solving. Second, not angry In the process of receiving the interview, some petitioners as they wish, they rude, brutal or even verbal abuse, hands-on, then we need letters and visits cadres have a certain degree of self-control, can not be angry. Because anger will inevitably be excessive words and deeds, anger, not only detrimental to their own image, but also to petitioners leave