论文部分内容阅读
一项Corporate Executive Board的研究显示,企业至少有40%的运营成本是浪费的,对客户不创造价值。我认为主要原因有两个:其一是一线员工对于产品质量的把握不能一步到位。例如,有个重型设备制造商,生产外包给供应商,干活的主要是民工,生产操作水平不高,对于相关质量标准的认识不够透彻,导致产品质量不过关。于是供应商自己层层质检、该制造商现场监督、客
A Corporate Executive Board study shows that at least 40% of the operating costs of a business are wasted and do not create value for customers. I think there are two main reasons: First, front-line staff can not grasp the quality of products in one step. For example, a heavy equipment manufacturer outsources production to a supplier and mainly works as a migrant worker. The production and operation level is not high, and the understanding of the relevant quality standards is not thorough enough, resulting in poor product quality. So suppliers at their own level of quality inspection, the manufacturer on-site supervision, off