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目的:探讨排队论模型应用于军队医院专科门诊医师的合理配备。方法:采用现场调查法及排队论模型,计算出医师服务强度、队列中平均等待患者数、系统中平均停留患者数、患者平均排队等待时间、患者平均停留时间、医师的空闲概率及患者到达后必须等待的概率等指标。结果:某医院皮肤科门诊部上午配备医师21名,下午15名,服务强度在0.95～0.96,效果最好;而在调查当天实际配备医师上午13名,下午10名,这种配备医师的劳动强度均>1。结论:排队论模型可为皮肤科门诊医师合理配备提供参考。
Objective: To investigate the reasonable equipping of outpatient physicians queuing theory used in military hospitals. Methods: Field survey and queuing theory models were used to calculate the service intensity of physicians, the average number of waiting patients in the cohort, the average number of patients staying in the system, the average waiting time of patients, the average stay time of patients, the free probability of doctors and the patients’ Must wait for the index of probability and so on. Results: In the morning, dermatology outpatient department of a certain hospital had 21 physicians in the morning and 15 in the afternoon. The service intensity was 0.95-0.96, which was the best. On the day of the survey, 13 doctors were physically employed in the morning and 10 in the afternoon. Intensity> 1. Conclusion: The queuing theory model can be used as a reasonable reference for dermatologists.