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目的分析卫生监督所受理的投诉举报情况,促进投诉举报工作的开展和指导卫生监督工作。方法对2007-2012年东莞市卫生监督所登记受理的投诉举报案件进行分类分析。结果 2007-2012年共受理投诉举报案件964例;投诉举报来源主要是电话、上级转批,分别占54.36%、28.01%。投诉主要涉及医疗执业,占64.11%,且呈逐年上升的趋势,食品卫生逐年下降。2011年开始职业卫生投诉迅速下降,传染病防治投诉有上升趋势。43.36%投诉举报案件由镇街卫生监督机构参与处理。结论随着卫生监督部分职能的转变,卫生监督的重心向医疗监督转移,拓宽投诉举报途径,加大卫生监督宣传,加强基层卫生监督建设。
Objective To analyze the reports of complaints received by health supervision, promote the reporting of complaints and guide the health supervision. Methods A case-by-case analysis of reported cases of complaints registered by the Health Authority of Dongguan in 2007-2012 was conducted. Results A total of 964 reported cases of complaints were reported in 2007-2012. The sources of complaints were mainly telephone calls and higher level approvals, accounting for 54.36% and 28.01% respectively. Complaints mainly involved in medical practice, accounting for 64.11%, and showed a rising trend year by year, food hygiene declined year by year. Complaints about occupational health started to drop rapidly in 2011 and the number of complaints of infectious disease prevention and control has been on the rise. 43.36% The complaint and reporting cases were handled by the town health supervision agency. Conclusion With the change of some functions of health supervision, the focus of health supervision is shifted from medical supervision to broaden the channels of complaint reporting, increase health supervision and publicity, and strengthen the supervision of primary health care.