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美国一家航空公司号称服务一流,对每件事情都要求做到尽善尽美,其“超越期望”的服务理念已深入到每一个员工的心中。有一天,一位乘客托运了一只狗,发送电报告知他们:那只狗是他心爱的宠物,它将在此地转机回澳
An airline company in the United States claims to be first class service and requires everything to be perfect. Its service philosophy of “exceeding expectation” has penetrated into every employee’s heart. One day a passenger checked in a dog and sent a telegram informing them that the dog was his beloved pet and that he would turn around here and return to Australia