Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Informati

• 作 者: Antonio Di Leva Emilio Sulis M
• 机 构: DepartmentofInformatics,QRSSocCoop—ConsorzioSocialeIlFilodaTessere
• 出 处: 智能信息管理(英文)
• 发表日期: 2017年5期
• 关键词: Business Process Management PUBLIC Health and Social Services ADMINISTRATION CON

This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute t