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社会心理学家常把一切人际交往视为一种广义的交换,在上司与下属之间,也存在这种交换关系,当上司了解下属的期望,并给予合理的满足时,下属就会对企业、上司、工作给予积极的回报,这种良性互动的结果,会形成积极的心理契约关系,在给双方带来心理满足的同时,促进企业效率和效益的提高.所谓心理契约,是指交往双方彼此对于对方所抱有的一系列微妙而含蓄的期望,与正式契约相比,有如下特点:
Social psychologists often regard all human relations as a kind of general exchange. There is also such exchange relationship between superiors and subordinates. When supervisors understand their subordinates' expectations and give reasonable satisfaction, subordinates will exchange opinions on enterprises, Supervisors and work to give a positive return, the result of this benign interaction will form a positive psychological contractual relationship, both to bring psychological satisfaction at the same time, promote business efficiency and effectiveness of the so-called psychological contract, refers to the interaction between the two sides The subtle and subtle expectations of each other have the following characteristics compared with the formal contract: