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货运代理商选出的卓越航空公司多年以前,全面质量管理(TQM)曾一度成为制造商和服务企业的真谛;当时,企业经理们曾吹嘘,其质量系数高达99%左右。
Many years ago, Total Quality Management (TQM) was once the essence of manufacturers and service companies; at that time, business managers boasted that their quality factor was as high as 99%.