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汽车服务行业人员应该对这样一句话并不陌生——“要修车,先修人”。是的,用户在维修爱车的时候多少会有些不愉快,甚至有些抱怨,这种情况下对用户的关怀、服务就显得尤为重要。懂得安抚用户、及时有效解决用户抱怨的服务人员无疑是一名合格的服务人员。但东风Honda的售后服务人却不仅仅停留在这一层面上,他们不但具备了安抚用户的能力,更懂得读心,能够读懂用户的真正需求,能够以用户为亲人、为朋友。也正是这种对售后服务深层次的理解才使得东风Honda的售后服务一年比一年更进一步。
Automotive service industry personnel should not be unfamiliar with such a sentence - “To repair a car, first to repair people.” Yes, the user in the maintenance of the car how much will be somewhat unpleasant, and even some complain about the care of users in this case, the service is particularly important. Know how to appease users, timely and effective solution to user complaints is undoubtedly a qualified service staff. But Dongfeng Honda’s after-sales service people are not just staying at this level, they not only have to appease the user’s ability to know more about reading, to understand the real needs of users, users can be relatives, as friends. It is also this deep understanding of after-sales service makes Dongfeng Honda’s after-sales service one year a year further.