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就如何做好代管村用电管理,笔者与同行们一起交流探讨。 一是服务上必须真正及时到位。这是管好代管村用电的关键,也是最基本的。要做到这点,除电工自身必须不断加强学习,提高能力外,还应牢固树立“为客户无微不至服务”的思想,并付诸于行动。由于直管到户,工作量增加了十几倍,我们一定要从一点一滴做起,认认真真地做好每项工作,取得他们的理解和支持,树立良好的电力行业形象。
As for how to manage electricity consumption on behalf of the village, the author communicated with peers. The first is that services must be truly timely and in place. This is the key to managing the electricity use of the village, and it is also the most basic. To do this, in addition to the electricians themselves must continue to strengthen their learning and improve their capabilities, they should also firmly establish the concept of “to serve the customer in every possible way” and put it into action. Due to the direct management of households, the workload has increased by more than 10 times. We must start from the point by point, conscientiously do a good job of each job, obtain their understanding and support, and establish a good image of the power industry.