论文部分内容阅读
目的:调查分析某军队医院医疗纠纷构成原因及规律,为制定防范措施提供依据。方法:采取自制调查表,内容包括医疗纠纷发生原因、人员、科室等项目,对军队某三级甲等医院2006年10月-2008年9月发生的医疗投诉进行统计分析。结果:两年共发生医疗投诉273起,其中医源性投诉214起,占78.4%,非医源性投诉59起,占31.6%;医师为主要被投诉人217起,占79.5%;临床科室被投诉201起,占73.6%;服务态度差被投诉102起,占37.3%。结论:医源性投诉以及医师、临床科室和服务态度是引起投诉的主要原因,提高医疗技术、改善服务态度是减少医疗投诉的关键。
Objective: To investigate and analyze the causes and rules of the medical disputes in a military hospital and provide the basis for making preventive measures. Methods: A self-made questionnaire was taken, which included items such as the causes of medical disputes, personnel, department and other items, and conducted statistical analysis on medical complaints that occurred in some Grade-A hospitals in the PLA from October 2006 to September 2008. Results: A total of 273 medical complaints occurred in two years, of which 214 were iatrogenic complaints, accounting for 78.4%; 59 were non-medical complaints, accounting for 31.6%; 217 were mainly doctors as complainants, accounting for 79.5%; clinical departments 201 complaints were filed, accounting for 73.6%; poor service attitude was 102 complaints, accounting for 37.3%. Conclusion: iatrogenic complaints as well as physicians, clinical departments and service attitude are the main causes of complaints. Improving medical technology and improving service attitude are the keys to reducing medical complaints.