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电信行业进入了一个新的发展时期,ICT业务将成为未来主要的发展方向。青年人是ICT业务的主要目标客户,如何合理规划新业务的客户体验,让年轻人在愉悦的心情中接受新业务,是国内主要运营商都急需解决的课题。
The telecommunications industry has entered a new period of development and the ICT business will be the main direction of development for the future. Young people are the main target customers of the ICT business. How to reasonably plan the customer experience of new business so that young people can accept new business in a pleasant mood is a pressing issue for major domestic operators.